You will receive an email once your order has been processed with your USPS tracking number. Please keep in mind that it may take upto 48 business hours to provide tracking updates. If you see a "not found/error" message when attempting to track your package, please allow 48 business hours for an update to be shown.

No worries. We understand how frustrating this can be. We would love to add you to the wishlist. We often restock our Exclusive items. Once you sign up you will be the first to be notified as soon as the item is back available. Items purchased while on final sale are not eligible for return/exchange. All items with prices that are marked down are considered final sale. No exceptions.

Items purchased while on final sale are not eligible for return/exchange. All items with prices that are marked down are considered final sale. No exceptions.

No. Unfortunately, we do not offer refunds. If you wish to return an item, we will issue you store credit that can be used towards the website at any time. RETURNS POLICY - We will happily accept unworn, unwashed, and unaltered merchandise in original condition with original tags attached for a store credit or an exchange (only for domestic purchasers) within 14 days after date of delivery. All item(s) will undergo a detailed inspection once received. If the item(s) tags or hygienic liners are removed, your return will be automatically denied and mailed back to the customer. Please note, if any returned item(s) is damaged or soiled upon our inspection, or does not meet our outlined standards for return, then the item(s) will automatically be shipped back to the customer at the customer's expense and a refund/exchange/store credit will not be issued.

No, we do not offer return labels as returns are made at the customers own cost. We suggest using USPS as it is the most cost-efficient shipping method.

No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.

Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancelation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, we will notify you if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.

We're sorry to hear that you've received an incorrect or faulty item. Please send us an email to info@shoplolatee.com within 24 hours of receiving your package with your order number and picture proof of both the incorrect/faulty item as well as the packing slip. Failure to report a faulty item within 6 hours of receiving your package will result in our inability to replace the item.

How Long Does It Take to Receive A Store Credit? When we receive your return, we will process the return within 14 business days. Once your return has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this gift card/store credit code. Thank you for shopping with Lolatee! We love every single one of our customers and promise to deliver great service to all of our Beauties. If you have any more questions please do not hesitate to email us at: Info@shoplolatee.com